Q: “How do refunds work?”

A: I would keep 25% of the total price and refund you the other 75%. If you cancel more than three times in one month, after the third cancel nothing further will be refunded for the rest of that month.

• Ex: Cancel 30 Min Visit ($25): $25 x 25%(my %) = 6.25(I keep) , $25- 6.25 = 18.75 (refunded)

Q: “Why are cancellations within 24 hours of a scheduled appointment nonrefundable?”

A: When you book an appointment that time and day is reserved for you. That means I reject anyone that is asking for an appointment during that same time. When you cancel with less than 24 hour notice, it is entirely too late for me to reschedule. That means I have already turned away people that could have used our help .

Q: “What payment methods do you accept? What’s the 3% online fee?”

A: I ONLY accept payment through the Website, Venmo, Zelle, and Cash. These are listed on my contact&pricing info page. I charge a 3% extra fee for Venmo. Venmo keeps a percentage and that is why I charge an online transaction fee. If you pay through the website, zelle, or with cash there is no extra fee.

• Ex: $25 balance and you choose to pay with Venmo or Zelle $25x 3%(online fee) = 0.75 meaning $25 +0.75=25.75 balance due

Q: “Do you care for all animals?”

A: Absolutely! We love ALL animals! Dogs, cats, goats, cows, horses, hedgehogs, ferrets, reptiles, birds, fish, hamsters, bunnies, anything you can imagine. Christina is the only person 100% comfortable with all animals. Farm animals are covered by my insurance as long as they are not utilized for commercial purposes, selling their by-products is fine.

Q: “What is NOT covered by your insurance?”

A: Please be aware that farm animals/livestock (in NJ only), non-household pets, breeding animals, and animals used for commercial use are NOT covered by my insurance. We are still happy to care for these animals and provide these services but I am providing you transparency and due diligence here in the FAQ, and when you agree to the terms when you book appointments as to what is NOT covered.

Q: “Do you charge for multiple pets or medication administration?”

A: Nope! You having multiple pets or pets needing medications does not bother me one bit. I am going to be there anyways! As long as enough time is booked for me to provide the services needed, there will be no extra charges!

Q: “Do you charge extra on Holidays?”

A: Yes! I charge $5 extra per appointment on Holidays. The Holidays included are: Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Easter, Memorial Day Weekend, July 4th, and Labor Day Weekend.

Q: “What are the late payment fees?”

A: For regulars I send out invoices at the end of the month. Invoices should be paid by the first of the following month. 7 days late = $10 fee, 20 days late = $20 fee, a month late = $30 fee. For invoices that are sent out for those on vacations or non-regular appointments the same fees apply correlating to the day the invoice is sent out. If there is a financial issue going on, please do not hesitate to reach out to me, we can set up a payment plan. I am very understanding.

Q: “Can I call / talk to you on the phone?”

A: No. PHONE CALLS ARE FOR EMERGENCIES ONLY! Not only is this a way for me to determine when an actual emergency is occurring, but it is unprofessional for me to be on the phone while I am working. When I am with your pets they deserve my undivided attention for professional and safety reasons. You are more than welcome to send me a text, email, or schedule a meet and greet! Any changes to your pets routines is great to have in writing anyways so I can refer back to them!

Q: “Do you do overnights? Do you board pets in your home?”

A: No, I (Christina) do not do overnights or board, I live in a trailer with three cats. It would be unfair to your pets to be in my small home all day while I am away working.

Q: “Will you groom my pet?”

A: No. I was trained by veterinarians, not groomers. With this being said, I only provide nail trims and anal gland expressions. You must be comfortable holding your pet for the nail trim and expressions, it is not something I can do alone as I do not own a mobile grooming van.

Q: “Do you deal with nervous/aggressive pets?”

A: Yes! I (CHRISTINA ONLY) must be aware of this beforehand and multiple meet and greets will be scheduled. I am very honest and if I think it is something I cannot handle / am uncomfortable with I will tell you. I have muzzles for those pups who are unhappy with nail trims. I will tell you if I think it is becoming a traumatizing experience for your pet and therefore it is not worth it to me. I firmly believe that animals are energy based and gaining an animals trust is the way to work with them. Dominance is not everything.

Q: “What are your qualifications?”

A: For detailed information on my experience check out the About Christina section of the website! My business is an LLC and insured.

Q: “Do you have employees?”

A: Yes! I am happy to say in New Jersey, I have employees that can now provide some additional help. Whoever you schedule your appointment[s] with is who will be there, we will never switch up employees without your knowledge. Meet and greets are required before any services can be provided. This is to ensure you and your pet are comfortable with your selected employees! I, (Tina), am the only one in WA/OR, no employees on the west coast yet.

Q: “What areas do you service?”

A: I, Christina, service Parkdale, Hood River, Dee, Odell, The Dalles, Chenoweth, Mosier, Bingen, White Salmon, Lyle, and surrounding areas!

Q: “How far out do you schedule?”

A: Right now I book about 1-2 months in advance. For example if it is September I am booking out until the end of October. When employees are hired I usually switch it to one month in advance to provide my employees with flexibility.